Managing your account 5

• How much will it cost me to sign up?
• How do I change or update my details?
• Can I have multiple cards on my account, how does that work?
• Can I repay my loan from my PayPal account?
• Can I opt out of the premium facility?

Using your card 16

• How do I start using my card?
• What fees are charged for using my card internationally?
• Do I need to let you know when I'm travelling abroad?
• Is my card 3D secure?
• How do I use my card on the internet?

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Do you have a pre-paid card? 5

• Are there any usage restrictions with ATM withdrawals?
• Do you charge any fees to withdraw from an ATM?
• Are there any restrictions on topping up my pre-paid card?
• I have been approved for the prepaid account, when will I be able to get approved for credit?
• Why wasn’t I approved for credit?

Credit account customers 16

• How do I make repayments?
• How can I change my direct debit repayment amount?
• How can I change my bank account/direct debit details?
• When will I be charged interest?
• What happens if I miss a payment?

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Card transaction disputes 4

• What should I do if I find a card transaction I don’t recognise or is incorrect?
• What type of transactions can I dispute?
• How do I dispute a transaction?
• Do I need to continue making repayments while my dispute is in progress?

Complaints 2

• How to raise complaint a complaint
• How long will a complaint take to be resolved?