Managing your account 5

• How much will it cost me to sign up?
• How do I change or update my details?
• Can I have multiple cards on my account, how does that work?
• Can I repay my loan from my PayPal account?
• Can I opt out of the premium facility?

Using your card 15

• How do I start using my card?
• Where can I use my card?
• What fees are charged for using my card internationally?
• Do I need to let you know when I'm travelling abroad?
• Is my card 3D secure?

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Pre-paid card customers 4

• What is the maximum I can withdraw from an ATM? What about ATM fees?
• What is the minimum top up value? What about the maximum?
• I have been approved for the prepaid account, when will I be able to get approved for credit?
• Why wasn’t I approved for credit?

Credit account customers 15

• What is the maximum I can withdraw from an ATM? What about ATM fees?
• What about the number of repayments towards my account?
• How do I make additional repayments?
• How can I change my repayment amount?
• I have been approved for credit, can I top-up and use the product like a prepaid account?

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Card transaction disputes 5

• What should I do if I find a card transaction I don’t recognise or is incorrect?
• What type of transactions can I dispute?
• How do I dispute a transaction?
• Who can submit a dispute?
• Do I need to continue making repayments while my dispute is in progress?