Top Queries 6

• How do I contact support?
• I am struggling with my identity verification, what do I do?
• How can I increase my credit limit?
• How do I change my details?
• My card has been declined, what do I do?

See all 6 articles

Managing Your Account 14

• How can I increase my credit limit?
• How do I check my balance?
• How do I change my details?
• How do I view my statements?
• Will you send me my statements?

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Using Your Card 18

• When can I use my card?
• Where can I use my card?
• How do I use my card online?
• How do I use my card over the phone?
• Can I use my card to take cash out?

See all 18 articles

Fees and Repayments 10

• How much does it cost to borrow?
• What happens if I miss a payment?
• What are Capital on Tap's late fees?
• What are the fees for Premium and Rewards Club?
• How do you collect repayments?

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Help 12

• How do I contact support?
• I am struggling to login to my account, what do I do?
• I am struggling with my identity verification, what do I do?
• My card has been declined, what do I do?
• How do I change my details?

See all 12 articles

Card transaction disputes 4

• What should I do if I find a card transaction I don’t recognise or is incorrect?
• What type of transactions can I dispute?
• How do I dispute a transaction?
• Do I need to continue making repayments while my dispute is in progress?

Do you have a pre-paid card? 5

• Are there any usage restrictions with ATM withdrawals?
• Do you charge any fees to withdraw from an ATM?
• Are there any restrictions on topping up my pre-paid card?
• I have been approved for the prepaid account, when will I be able to get approved for credit?
• Why wasn’t I approved for credit?

Complaints 2

• How to raise a complaint
• How long will a complaint take to be resolved?

Accessing your online portal 4

• How do I login to my account?
• What is my username?
• I have forgotten my password, what do I do?
• Can you email me my password?

New Customers 8

• How do I apply for Capital on Tap card?
• Am I eligible for a Capital on Tap card?
• Will applying with Capital on Tap affect my credit rating?
• How much will it cost me to sign up?
• What information do I need to apply?

See all 8 articles

Xero Accounting Integration 4

• What is Xero?
• I have an account with Xero - How do I connect my Capital on Tap account?
• How often will you post my transactions to Xero?
• How do I disconnect from my Xero account?