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Managing your account
How much will it cost me to sign up?
How do I change or update my details?
Can I have multiple cards on my account, how does that work?
Can I repay my loan from my PayPal account?
Can I opt out of the premium facility?
Using your card
How do I start using my card?
What fees are charged for using my card internationally?
Do I need to let you know when I'm travelling abroad?
Is my card 3D secure?
How do I use my card on the internet?
See all 16 articles
Do you have a pre-paid card?
Are there any usage restrictions with ATM withdrawals?
Do you charge any fees to withdraw from an ATM?
Are there any restrictions on topping up my pre-paid card?
I have been approved for the prepaid account, when will I be able to get approved for credit?
Why wasn’t I approved for credit?
Credit account customers
How do I make repayments?
How can I change my direct debit repayment amount?
How can I change my bank account/direct debit details?
When will I be charged interest?
What happens if I miss a payment?
See all 15 articles
Card transaction disputes
What should I do if I find a card transaction I don’t recognise or is incorrect?
What type of transactions can I dispute?
How do I dispute a transaction?
Do I need to continue making repayments while my dispute is in progress?
How to raise complaint a complaint
How long will a complaint take to be resolved?