We need all our customers to complete our identity verification process using a Passport or Driving Licence. You can complete this process on your laptop or mobile phone, just login to your online portal and follow the steps. If you are having issues submitting your photo please check you have followed the online instructions and that your ID document is in date.

You will receive an email with the outcome of every submission. Please make sure when you reattempt you follow the emailed instructions. If you are still having continued problems give us a call on 0208 962 7401.