Firstly, check that you have sufficient funds available to spend by checking your balance on your online portal. Also ensure that your card is not frozen (you can check this on the 'Cards' page of your online portal) and that you have a valid Direct Debit in place. If you are still unable to make a purchase please contact us on 020 8962 7401.
My card has been declined, what do I do? Print
Modified on: Thu, 7 Nov, 2019 at 2:07 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.