Firstly, check that you have sufficient funds available to spend by checking your balance on your online portal. Also ensure that your card is not frozen (you can check this on the 'Cards' page of your online portal) and that you have a valid Direct Debit in place. If you are still unable to make a purchase please contact us on 020 8962 7401.
Modified on: Thu, 7 Nov, 2019 at 2:07 PM
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