My card has been declined, what do I do?
Modified on: Thu, 4 Apr, 2019 at 12:05 PM
Firstly, check that you have sufficient funds available to spend by checking your balance on your online portal. Also ensure that your card is not frozen (you can check this on the 'Cards' tab of your online portal) and that you have a valid Direct Debit in place. If you are still unable to make a purchase please contact us on 0208 9627 401.
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