Using your card

How do I start using my card?
You can activate your card by clicking here. The prepaid card should be topped up online before it can be used to make purchases or withdrawals from an ATM.
Tue, 29 Aug, 2017 at 9:08 AM
What fees are charged for using my card internationally?
There is a £3 international ATM fee. We don’t charge any commission or transaction fees for using your card abroad. We pass the mastercard exchange rate dir...
Fri, 1 Sep, 2017 at 9:52 AM
Do I need to let you know when I'm travelling abroad?
No, your card is accepted worldwide and will act as a local card wherever it is used - it converts to the local currency using the Mastercard exchange rate ...
Tue, 29 Aug, 2017 at 9:08 AM
Is my card 3D secure?
Yes, both our Mastercard and Visa Business Cards are automatically registered in their respective 3D secure programs. These protect against unauthorised use...
Mon, 21 Aug, 2017 at 10:54 AM
How do I use my card on the internet?
To complete your order, select Card type Debit/MasterCard. You'll normally need to type in the 16-digit card number and the expiry date.  You may also...
Fri, 31 Aug, 2018 at 2:57 PM
How do I use my card over the phone?
The merchant will usually need your name, your 16-digit account number on the front of the card, the expiry date and the card type which is Debit. The expiry...
Fri, 19 May, 2017 at 12:34 PM
What is my billing address?
Your billing address is the business address registered to your Capital on Tap account.
Fri, 19 May, 2017 at 12:34 PM
My card has been declined what do I do?
Ensure that you have given the correct information to the merchant.  Also ensure that your card is not frozen (you can check this on your online account on...
Fri, 31 Aug, 2018 at 2:58 PM
What do I do if I’ve forgotten my PIN?
You can view your current PIN straight away online.  Simply login to your online Capital on Tap account to view your PIN in the 'Cards’ tab.
Fri, 31 Aug, 2018 at 2:59 PM
What happens if I type my PIN in incorrectly?
For security reasons you have a limited number of times you can incorrectly type in your PIN before your card becomes blocked. If this happens please visit ...
Wed, 23 May, 2018 at 12:15 PM