Card transaction disputes

What should I do if I find a card transaction I don’t recognise or is incorrect?
If you find one or more transaction(s) on your account that you do not recognise, you did not authorise or believe to be incorrect, there are a few things y...
Fri, 31 Aug, 2018 at 2:25 PM
What type of transactions can I dispute?
Transactions that can be disputed include the following: Transactions you believe are incorrect Transactions you suspect may be fraudulent Dupli...
Thu, 25 May, 2017 at 5:01 PM
How do I dispute a transaction?
If you do not recognise a transaction, or believe it was unauthorised, contact the business/retailer to try and clarify or resolve your issue. If the mercha...
Thu, 25 May, 2017 at 5:01 PM
Do I need to continue making repayments while my dispute is in progress?
Yes, you need to continue paying at least the minimum payment amount by the due date as normal. If you usually pay off your balance in full each month, you...
Thu, 25 May, 2017 at 4:37 PM