Credit account customers

How do I make repayments?
You only repay based on what you use! We will schedule a Direct Direct to collect your selected amount from your nominated business bank account on your pay...
Fri, 31 Aug, 2018 at 2:37 PM
How can I change my direct debit repayment amount?
You can update your Direct Debit repayment options from the ‘Payments’ tab of your online account.  Simply click on 'Your repayment options' and ...
Fri, 31 Aug, 2018 at 2:38 PM
How can I change my bank account/direct debit details?
In order to change your bank details for your direct debit we require a full bank statement (for the new account) which is dated within the past three month...
Fri, 31 Aug, 2018 at 2:46 PM
When will I be charged interest?
You will be charged interest from the day you withdraw cash from an ATM or make a transfer from your Capital on Tap account to your business bank account.  ...
Fri, 31 Aug, 2018 at 2:45 PM
What happens if I miss a payment?
You should only borrow money that you feel you can comfortably repay.  Please get contact with us in advance if you are aware you will not be able to make ...
Fri, 31 Aug, 2018 at 2:48 PM
Why is my direct debit payment not showing on my account yet?
Direct debit payments clear around midday the next business day after your payment is due. If you log on to your account after this time, you will be able to...
Wed, 23 May, 2018 at 12:30 PM
Why did a direct debit process when I've made a payment?
Your minimum repayment is based on any outstanding balance you have at the end of your billing period and this is when your direct debit will be set up. Thi...
Fri, 31 Aug, 2018 at 2:48 PM
Can I cancel my direct debit?
We do require a direct debit mandate to be in place for you to use your account. If you would like to make manual payments, you can do so via the online po...
Fri, 31 Aug, 2018 at 2:49 PM
How do I change my bank account/direct debit details?
Please email a copy of your most recent bank statement for the new account to Please ensure that this includes your company name, ...
Wed, 23 May, 2018 at 12:32 PM
What is my billing period?
You can view your current billing period in the 'Dashboard' tab on your online account.
Wed, 23 Aug, 2017 at 11:43 AM