Credit account customers

What is the maximum I can withdraw from an ATM? What about ATM fees?
The maximum withdrawal on the credit account per day is £400. There is no fee for using an ATM in the UK, but please note that some individual ATM’s may cha...
Thu, 19 Jul, 2018 at 12:57 PM
What about the number of repayments towards my account?
You can make a maximum of 2 debit card repayments per day. 
Thu, 19 Jul, 2018 at 12:54 PM
How do I make additional repayments?
If you would like to make an additional payment after your direct debit payment has gone through, simply log-in to your Capital on Tap account and go to the...
Wed, 23 May, 2018 at 12:24 PM
How can I change my repayment amount?
You can manage your repayments in the 'Payments' tab of your online account by clicking on 'Manage my repayment amount'.
Tue, 23 May, 2017 at 9:55 AM
I have been approved for credit, can I top-up and use the product like a prepaid account?
No, if you have been approved for credit then you will not be able to top up your own funds. You will only be able to make payments to repay your credit lim...
Thu, 19 Jul, 2018 at 12:53 PM
When will I be charged interest?
You will be charged interest from the day you withdraw cash from an ATM or complete a transfer from your Capital on Tap account to your business bank accoun...
Thu, 19 Jul, 2018 at 12:58 PM
What happens if I miss a payment?
You should only borrow money that you feel you can comfortably repay. If you hold up your end of the agreement you will never pay more than what was agreed i...
Wed, 23 Aug, 2017 at 11:28 AM
Why is my direct debit payment not showing on my account yet?
Direct debit payments clear around midday the next business day after your payment is due. If you log on to your account after this time, you will be able to...
Wed, 23 May, 2018 at 12:30 PM
Why did a direct debit process when I've made a payment?
Your minimum repayment is based on any outstanding balance you have at the end of your billing period and this is when your direct debit will be set up. This...
Wed, 23 Aug, 2017 at 12:16 PM
Can I cancel my direct debit?
We do require a direct debit mandate to be in place for you to use your account. If you would like to make manual payments, you can do so via the online por...
Wed, 23 May, 2018 at 12:31 PM