Help

How do I contact support?
Easy! Head over to our website and click the blue chat bubble at the bottom right of the page for our live chat service. Alternatively, you can call us on 0...
Tue, 2 Jul, 2019 at 12:00 PM
I am struggling to login to my account, what do I do?
If you are having issues logging into your online account please make sure your username and password and correct. We would also advise trying to login on a ...
Wed, 3 Apr, 2019 at 11:05 AM
I am struggling with my identity verification, what do I do?
We need all our customers to complete our identity verification process using a Passport or Driving Licence. You can complete this process on your laptop or...
Fri, 31 May, 2019 at 2:59 PM
My card has been declined, what do I do?
Ensure that you have given the correct information to the merchant and that you have sufficient funds available. Also make sure that your card is not frozen ...
Wed, 3 Apr, 2019 at 11:11 AM
How do I change my details?
To protect your security, if you need to update any details, please call our Operations Team on 0208 962 7401. 
Wed, 3 Apr, 2019 at 11:12 AM
My card has been lost or stolen what do I do?
If your card is lost or stolen please login to your online account and either freeze your card or terminate your card as soon as possible. Please check your ...
Wed, 3 Apr, 2019 at 11:13 AM
How can I increase my credit limit?
We check-in on how you've been using your account every few months to see if we can offer you a higher credit limit and/or lower interest rate.  As...
Wed, 3 Apr, 2019 at 11:15 AM
Do you have an App?
We are currently working on our Capital on Tap App! We will notify you once the App is ready to go. 
Wed, 3 Apr, 2019 at 11:16 AM
How do I refer my friend?
If you need to refer a friend please give us a call on 0208 962 7401 as you will need a unique referral code. 
Wed, 3 Apr, 2019 at 11:17 AM
Do you link to accounting software?
We do not currently link to any accounting software. This is something we want to introduce in the near future. We will notify you once we have done this. Yo...
Wed, 3 Apr, 2019 at 11:18 AM