Managing Your Account

How can I increase my credit limit?
We check-in on how you've been using your account every few months to see if we can offer you a higher credit limit and/or lower interest rate. As well ...
Wed, 3 Apr, 2019 at 11:33 AM
How do I check my balance?
Your online account has an up-to-date balance that is available to you for funding.  
Wed, 3 Apr, 2019 at 11:34 AM
How do I change my details?
To protect your security, if you need to update any personal details, please call our Operations Team on 0208 962 7401. 
Wed, 3 Apr, 2019 at 11:34 AM
How do I view my statements?
Simply login and head over to the 'activities' tab. You will be able to download your statement as a PDF and CSV file. You are also able to view d...
Wed, 3 Apr, 2019 at 11:35 AM
Will you send me my statements?
We will email your statements each month, the day after your billing period ends.  
Wed, 3 Apr, 2019 at 11:36 AM
What happens with pending payments?
Pending payments are payments that we have authorised on our side but that the merchant has not. If the merchant does not authorise the payment the funds sho...
Wed, 3 Apr, 2019 at 11:36 AM
How do I know when my direct debit is due?
We will send you an email on the last day of you billing period letting you know when your direct debit is due. You will also be able to view this informatio...
Wed, 3 Apr, 2019 at 11:37 AM
When will my direct debit clear?
After your direct debit has been submitted it will clear at midday the following business day. Just to keep you in the loop we'll always notify you when...
Wed, 3 Apr, 2019 at 11:37 AM
When can I make a manual debit card repayment?
You can make a manual debit card repayment into your account at any time. Simply login and head over to the "Payments" tab. 
Wed, 3 Apr, 2019 at 11:38 AM
Can I change my payment due date?
We do not currently have the option to update payment due dates, this is something we want to introduce in the near future. We will drop you an email once th...
Wed, 3 Apr, 2019 at 11:38 AM