Managing Your Account

How do I redeem my premium points?
You can redeem your premium points via the 'Premium' tab on your online account.  
Wed, 3 Apr, 2019 at 11:38 AM
How do I redeem my Avios?
You can redeem Avios via the Capital Club or Rewards Club tab on your online account, you just need your Avios account details to hand!  
Wed, 3 Apr, 2019 at 11:39 AM
Can I opt out of the premium facility?
If you have opted into the premium facility and do not want it you can update your preference via the “Premium” page of your online account.
Wed, 3 Apr, 2019 at 5:24 PM
How do I get my payment dropped?
A pending transaction is a payment which has been authorised but not fully processed by the merchant's acquirer. If you have a pending payment which sh...
Thu, 7 Nov, 2019 at 12:47 PM