Using Your Card

When can I use my card?
You will be able to use your card as soon as you have completed all our checks and have activated your card online.  
Wed, 3 Apr, 2019 at 11:41 AM
Where can I use my card?
You can use your card to make purchases at any merchant worldwide that accepts MasterCard. Just remember you can only make a maximum of 2 ATM withdrawals of ...
Wed, 3 Apr, 2019 at 11:41 AM
How do I use my card online?
To complete your online purchase select card type as Debit MasterCard and ensure you use the business address. Please then follow all other required fields o...
Wed, 3 Apr, 2019 at 11:42 AM
How do I use my card over the phone?
If the merchants asks for your address please provide the business address that is registered to your account. If they ask for card type please select Debit ...
Wed, 3 Apr, 2019 at 11:42 AM
Can I use my card to take cash out?
Yes. You can use your card at any ATM that accepts Visa or MasterCard depending on which card you have. You can make a maximum of 2 withdrawals of £400 withi...
Wed, 3 Apr, 2019 at 11:43 AM
Can I draw down funds?
In order to draw down your funds you must have a valid direct debit in place.  You can draw down the funds via the 'dashboard' tab on your onl...
Wed, 3 Apr, 2019 at 11:44 AM
What is my billing address?
Your billing address is the business address registered to your Capital on Tap account. 
Wed, 3 Apr, 2019 at 11:50 AM
My card has been declined, what do I do?
Firstly, check that you have sufficient funds available to spend by checking your balance on your online portal. Also ensure that your card is not frozen (yo...
Wed, 3 Apr, 2019 at 11:51 AM
What do I do if I've forgotten my PIN?
You can view your current PIN straight away online. Simply sign into your online Capital on Tap account to view your PIN in the 'Cards' tab.
Wed, 3 Apr, 2019 at 11:53 AM
My PIN is blocked - what do I do?
For security reasons you have a limited number of times you can incorrectly type in your PIN before your card becomes blocked.  If this happens please log i...
Wed, 3 Apr, 2019 at 11:53 AM